The incompetence continues
Wed, Dec. 27th, 2006 09:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
scarlettinaJust received this e-mail from the neighbor who's tracking issues with Comcast:
Carolyn called from Comcast with an update, but not one we want to hear. Someone from Maintenance called her and told her that she should tell us it would be 1-2 weeks from TODAY before they'll deal with our outage problem. Carolyn said she was not happy with that and challenged them, but did not get a response. I reminded her that I'd called in about the problem on Friday, the day after the storm, and she said she was aware of this. Carolyn is not to blame for this and has been good about calling me to let us know what's happening. She has already done what she can to question the 1-2 weeks prognosis. Let's be nice to her, however frustrating this is.
A couple of people here seemed astonished that I've been so annoyed by this whole cable outage thing. The above is a demonstration of the kind of lack of information we've been getting: we just have to wait, without being given a reason or a timeframe. And now that we have a timeframe, it's loosey-goosey. I wouldn't mind any of this if we'd be given some solid, definite answers, but every conversation with Comcast has been like this: We don't know. We don't care. Suck it up. That pisses me off.
Carolyn called from Comcast with an update, but not one we want to hear. Someone from Maintenance called her and told her that she should tell us it would be 1-2 weeks from TODAY before they'll deal with our outage problem. Carolyn said she was not happy with that and challenged them, but did not get a response. I reminded her that I'd called in about the problem on Friday, the day after the storm, and she said she was aware of this. Carolyn is not to blame for this and has been good about calling me to let us know what's happening. She has already done what she can to question the 1-2 weeks prognosis. Let's be nice to her, however frustrating this is.
A couple of people here seemed astonished that I've been so annoyed by this whole cable outage thing. The above is a demonstration of the kind of lack of information we've been getting: we just have to wait, without being given a reason or a timeframe. And now that we have a timeframe, it's loosey-goosey. I wouldn't mind any of this if we'd be given some solid, definite answers, but every conversation with Comcast has been like this: We don't know. We don't care. Suck it up. That pisses me off.