Between M and me, we have several ongoing conditions. We are covered by health insurance through his employer. Except that, four years after getting married, an old code for "domestic partnership" showed up and, because of a rather complicated chain of events, caused one of my claims to be rejected.
I got on the phone and spoke with several reps. All were friendly and helpful, which, in and of itself, was a good place to start. But, initially, they didn't have answers. So, M joined in via conference call, and discovered he needed to call his company's HR department to get this fixed. Later in the day, we were told everything is okay and, after the correction makes its way through the system, all will be fine. I am not totally convinced.
One of the reps I spoke with reminded me of me. Imagine that, rather than tell me "You need green," he described the process of combining yellow and blue to make green, and how there are so many shades of green, and how we each see green differently, and so on and so forth. It was all (apparently) accurate and an interesting story, but not necessary for me to know. As I told M last evening, "I talk like that a lot, don't I?" His smile was his answer.
I regularly wonder how somebody with less time or less patience or different analytic skills could even manage to get through the explanations offered by the health insurance company.
I regularly wonder how someone without an intelligent, helpful partner like M could navigate all of this on one's own.
I regularly wonder why we do not have a simpler health system in the US. Oh wait, no I don't wonder about that one -- it's all about profit.